Refund & Return Policy

1. Return Window

We accept returns within 7 days of delivery. To initiate a return, please contact our customer support team with your order number and reason for return. Returns initiated after 7 days may not be accepted.

2. Eligibility for Returns

To be eligible for return, items must meet the following conditions:

• • Item must be unused and in original condition
• • All original packaging and tags must be intact
• • Item must be in resalable condition
• • No signs of wear, damage, or alteration
• • Defective items are eligible regardless of condition

3. Non-Returnable Items

The following items cannot be returned:

• • Custom or personalized items (as per specifications)
• • Items purchased on sale or clearance (final sale items)
• • Used, worn, or damaged items
• • Items without original tags or packaging
• • Items purchased more than 7 days ago

4. How to Initiate a Return

Follow these steps to return your item:

• • Contact our support team at roopgemsinfo@gmail.com or +91-8791751931
• • Provide your order number and reason for return
• • We will review your request and send you return authorization
• • Pack the item securely in its original packaging
• • Ship the item to the address provided by us
• • Include a copy of your order confirmation in the package

5. Return Shipping

6. Return Processing

Once we receive your returned item:

• • We will inspect and verify the item within 3-5 business days
• • You will receive an email confirming receipt of your return
• • Upon approval, your refund will be processed
• • If the item doesn't meet return conditions, we will notify you

7. Refund Process & Timeline

Once your return is approved:

• • Refund will be initiated to your original payment method
• • Refunds typically take 5-7 business days to appear in your account
• • For wallet payments, refunds appear in your wallet within 24 hours
• • Bank processing times may vary depending on your financial institution

8. Exchanges

We offer exchanges for defective items or items with manufacturing defects. For a replacement, you can also return your item and place a new order. If the replacement item is more expensive, you'll need to pay the difference.

9. Damaged or Defective Items

If your item arrives damaged or defective:

• • Contact us within 24 hours of receipt with photos
• • Do not discard the original packaging
• • We will arrange for a replacement or full refund
• • Return shipping will be completely free

10. Special Cases

11. Contact Us for Returns

For any questions about our return and refund policy: